Refund and Returns Policy

At, we strive to provide you with the best shopping experience. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below:

1. Broken Product Received:

   If you receive a broken or damaged product, please follow these steps to initiate a refund:

  1.   Upon delivery, carefully inspect the package for any visible signs of damage.
  1.   If you notice any damage, please take a video recording when you open the package to       document the condition of the product.
  1.  Contact our customer support team immediately and provide them with the video evidence along with your order details.
  1. We will assess the situation and arrange for a replacement or refund based on our assessment.

2. Wrong Product Delivered:

   In the event that you receive the wrong product, please follow these steps:

  1.    Contact our customer support team and inform them about the discrepancy in the delivered product.
  1.    Provide details of your order and, if possible, photographic evidence of the product received.
  1.    Our team will investigate the issue and arrange for the correct product to be delivered to you.
  1.    If the correct product is unavailable, we will offer you a refund or store credit, based on your preference.

Important Notes:

  1. Refunds may take a certain amount of time to process, depending on the payment method used and the nature of the refund.
  1. We reserve the right to refuse refunds if the product damage or discrepancy is determined to be caused by misuse, mishandling, or negligence on the part of the customer.
  2. Please ensure that you report any issues with your order within the specified timeframe mentioned in our terms and conditions.

Contact Us:

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at We are here to assist you and ensure that you are satisfied with your shopping experience at (North East Dukan).

Thank you for shopping with us. Your satisfaction is our top priority.